Meet The Team

We are a team of MSK therapists and digital experts who combine clinical excellence and specialist user experience knowledge to deliver the best education in the industry. We are a collective who are passionate about delivering the best educational content in an innovative digital way that is compatible with the needs of contemporary MSK clinicians.

Jack Chew

Founder & Director

Jack is the MSK Physio and broadcaster from the North of England who dreamt all this up! Alongside his work leading Physio Matters and Therapy Live, Jack is also the director of MSKReform and keeps his hand in clinically at Chews Health HQ

Charlotte Chew

Founder & Director

The ever suffering Mrs Chew is a not-so-silent partner and director of both Chews Health and Physio Matters. A sensitive but fierce leader, Charlotte is famed for ‘cutting the waffle’ out of meetings, policies and podcasts. Her early work editing TPMP earned her the nickname ‘the butcher’.

Jack March (Jim)

Operations director

Jim used to write the Physio Matters Podcast timelines and got carried away. He now runs the Physio Matters podcast network and Therapy Live with his unique leadership style which relies heavily on his perfectly coiffed hair.

Matthew Scarsbrook

Producer – PMTV

Matt is the producer and main cameraman for Physio Matters TV. Contrary to popular belief, he does have a human face… it’s simply obscured by a camera most of the time. Matt also hosts the Massage Matters Podcast and is one of the most versatile thinkers and doers in the MSK industry. His expensive taste in cameras and mountaineering clothing may one day bankrupt us all…

Farouk Bello

Editor – PMTV

Farouk is our master editor! Having refined the podcast network content he now brings our clinical shorts to life for Physio Matters TV! Farouk started his career producing great content for students and new grads with Physio Matters First Steps and Rooks Health. But the great mystery is how he gets so much done whilst being the most laid back man in the biz!

Francesca Peplow

Project Lead – PM First Steps

Fran joined the team as an enthusiastic student, lending her support to the First Steps crew as they were reborn in the pandemic. Her knowledge and ability has gone from strength to strength so she was roped into heading up First Steps and leading our customer service team! Fran has a performing arts background which must be why she tolerates our Drama Queen Chewy…

Justin Lim

Project Lead – Communications

Justin is a perfect reminder of why we ‘grow our own’ superstars. Another ‘First Steps’ crew member who has grown into an outstanding MSK clinician and budding media expert. Justin heads up our social media alongside a role in customer service. To give you an insight into his patience, he has worked for Jim for 2 years and has not filed a complaint…

Charlotte Heyers

Customer Service Support

Charlotte is another legend that took maybe like 3 ‘First Steps’ then just started running! A thoughtful and thorough MSK clinician with a super versatile stack of non-clinical talents. As well as supporting events and new grad liaison, Charlotte supports our customer service team, helping our members with their learning. We also had two Jack’s and Mrs Chew insisted on a second Charlotte…

Felicity Thow (Flic)

Team Member

Flic made the mistake of going to university with Jack Chew. He relied on her then for her thoroughness, planning and charm so roped her into helping out with Physio Matters on her return to the UK in 2016. Flic now leads the Physio Matters team alongside her clinical work at FT Physio.

George Goodwin

Team Member
ln 2016 Physio Matters took on four students to head up a new project and having quickly integrated into the team, they have hung around ever since! In a team of loudmouths, George isn’t one and is instead pleasant and thoughtful.

Amelia Bell-Bentley

Team Member

A recent but crucial addition to the team, Amelia joined as an apprentice and has brought brilliant design flair, improving our graphics offering. Amelia’s claim to fame is having worked as an intern at Chews Health HQ over the summer of 2019 without complaining about Mark Reid.

Rob Tyer

Team Member

Rob was an early listener, early reviewer and early team recruit back in 2014! Now an elder statesmen of the team, Rob is rightfully looked up to… by the new recruits… for a few weeks. There’s never a paper he can’t find or a crucial article he’s not aware of! He is the evidence hound of the squad!

Matt Murray-Downing

Team Member

Another student recruit foolish enough to stick around. Matt (AKA MMD) is considered perhaps the most naturally gifted speaker in the team. Unfortunately though, MMD is also famed for being late to his event sessions and due to his contractual obligations with Versace, he can’t be exposed to studio lighting for any more than 4 minutes a day.

Tom Jesson

Team Member

We found him in Northumbria and soon fled to Texas… Considered one of the brightest young minds in the MSK industry, Tom has turned his hand to understanding and translating sciatica research. His penchant for evidence, velvet Geordie accent and sharp wit are tell tale signs of being mentored/groomed by Rob Tyer.


Richard Barnes

Team Member

Every few months, rumours spread around the MSK-sphere about a mythical creature who was there with Jack at the start of it all. Someone who helped to encourage the good ideas and beat the bad ones out of him. It is said that still to this day, he leads the line at Physio Matters after-parties to ensure that TPMP’s fun-loving reputation never fades. This may be Richard Barnes.


Mark Reid

Team Member

These days Mark is kept busy as the clinical lead at Chews Health HQ but maintains a crucial role in the Physio Matters events team. Mark’s world view can be summarised as ‘has voice, will argue’, which makes him the perfect Physio Matters reservist as well as a ‘must-follow’ on social media


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